Last Updated: October 7, 2025

At NRL Brokerage, we respect and protect the privacy of our shippers, carriers, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website nrlbrokerage.com and our services.

1. Information We Collect

• Contact details: full name, email address, phone number.
• Business information: company name, address, MC/DOT Number, W-9 or other onboarding documents.
• Service information: shipment requests, quotes, load details.
• Technical information: IP address, browser type, pages visited, cookies, and analytics data.

2. How We Use Your Information

• Respond to quote requests and inquiries.
• Connect shippers and carriers to provide brokerage services.
• Manage shipments and required documentation (BOLs, PODs, invoices).
• Send operational updates and notifications via email or SMS (with your consent).
• Comply with legal and regulatory requirements (e.g., FMCSA, DOT).
• Improve our website, services, and customer experience.

3. Legal Basis and Consent

• Consent (e.g., when submitting a form).
• Performance of a contract (or steps prior to entering into a contract).
• Legal obligations (e.g., transportation compliance).
• Legitimate interests (service improvement, fraud prevention).

4. Information Sharing

• Technology providers (e.g., carrier management platforms, hosting, communication tools).
• Government agencies and regulators when required (FMCSA, DOT).
• Partner carriers and shippers, limited to what is necessary to perform the service.

We do not sell personal information to third parties.

5. Email and SMS Communications

• Emails: Marketing emails comply with the CAN-SPAM Act and include an unsubscribe option.
• SMS: Sent only with your explicit consent. You can opt out at any time by replying STOP (standard carrier rates may apply).

6. Cookies and Tracking Technologies

We may use cookies and analytics tools to enhance the website experience. You can configure your browser to block or reject non-essential cookies. See our Cookie Policy for details.

7. Your Rights

Depending on your location (e.g., California – CCPA/CPRA), you may have the right to access, update, or delete your personal information, request that we do not sell or share your data for marketing purposes, and withdraw consent for data processing. To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable technical, administrative, and physical measures to safeguard your personal information against unauthorized access, loss, or misuse.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the latest revision.

11. Contact Us